Terms of Service for Secondary Applicants in a Large Family Application for Citizenship
The following sets out the terms for a New Qualified Client joining a Family Application for Luxembourg Citizenship.
This is only open to New Qualified Clients when one member of their extended or immediate family has already entered into an Existing Agreement with Connaissance Solutions LLC (hereafter, “LuxCitizenship” or “the Company”).
You explicitly acknowledge in submitting your Applicant Intake Form that you have read, acknowledged and agreed to the following terms.
1. Services to Be Rendered and Mutual Understandings As Basis For Service
1A. Mutual Understandings As Basis For Service:
The Existing Agreement makes your family member who signed it the “Primary Client”. This agreement makes you, the New Qualified Client, a “Secondary Applicant.” The “Primary Applicant” will remain the primary point of contact for the family application. The original contract with the Primary Applicant governs the Family Application, including how the family’s application should be executed, the services included, and the governing terms. By becoming a Secondary Applicant, you acknowledge that the Primary Applicant will have access to your and your minor children’s (where applicable) personal information and vital records.
I acknowledge that I have read and understood that after submitting an application to Luxembourg, the Luxembourg Government does not provide individual information about the case and that the Government may decline to reply to myself, the Primary Applicant or LuxCitizenship on requests for any updates or confirmations. I further acknowledge that I am aware that the processing time can vary and may last for an indefinite time.
After our initial family application is mailed to the LuxCitizenship office in New York or mailed to the government in Luxembourg, I acknowledge and agree that only the Primary Applicant can contact LuxCitizenship regarding the status of the family application. I will only contact LuxCitizenship if other members of the family have received their nationality certificates and I have not after 10 days. If I do contact LuxCitizenship outside of these terms, I acknowledge that the time spent by LuxCitizenship in responding to or rendering services based on my request shall be billed at the Ad Hoc Rate plus any incurred expenses.
1B. Services to Be Rendered: Upon agreeing to these terms of service, the New Qualified Client will receive the same scope of services as indicated on the Primary Applicant’s Existing Agreement.
2. Relationship
This agreement creates no ongoing relationship between the two parties beyond the delivery of the items in the scope. Nothing contained in this agreement shall be construed as creating any agency, partnership, joint venture or other form of joint enterprise, employment or fiduciary relationship between the parties, and neither party shall have authority to contract for or bind the other party in any manner whatsoever. The Client shall not assign, transfer, delegate or subcontract any of its rights or delegate any of its obligations under this agreement without the prior written consent of Company. The Company assumes no legal representation of the Client and this engagement does not constitute a power of attorney. The Company assumes no responsibility for the Client’s personal actions.
3. Expenses
The Client assumes the cost of any project expenses not explicitly set forth in the Scope of Work in the Primary Applicant’s Existing Agreement. Possible project expenses include, but are not limited to,  the printing and shipping of documents. 
4. Responsibilities

The Company in no way asserts or assures that any services so rendered guarantees that the Client will be able to recover Luxembourg nationality. The responsibility to produce valid, legal civil documents remains the responsibility of the Client. Any false affirmations, dissimulation of facts, or altered documents will invalidate the Client’s eligibility to recover Luxembourg nationality and could lead to penalty or criminal charges.

The Company assumes no legal representation of the Client and this engagement does not constitute a power of attorney. The Company assumes no responsibility for the Client’s personal actions.

The Company undertakes to deliver all services in a timely manner and to serve each of its clients with equal provision of service quality. The Client undertakes to stay in communication and respond to the Company’s communication.

5. Advisory
All information, forms, correspondence, telephone calls, and guidance the Company provides to the Client is informative in nature and does not constitute legal advice in any jurisdiction. The client acknowledges that changes in government regulations and procedures may materially change matters affecting client cases and acknowledges this is out of the Company’s control. The Company undertakes to make its best efforts to contact Clients as soon as possible about such changes. The Client indemnifies the Company from any fault due to such case changes and accepts that such changes in government regulations and procedures may require a new agreement and fee schedule.
6. Changes
Changes in government policy and other factors may require that the Terms of Service and Scope of Work change from time to time. The Company will provide written notice of any such changes.
7. Compensation
Invoices are due to commence service. Services can begin once payment is received.
8. Indemnity
The Client shall hold the Company and its respective officers, directors, stockholders, employees, project partners and agents (the “Indemnified Parties”) harmless from and indemnify such Indemnified Parties against all liabilities, damages, claims, actions, costs, charges and expenses arising out of or in connection with any damage or injury occurring during the term of the scope of the proposal of services rendered, except to the extent caused by the gross negligence or willful misconduct of the Indemnified Parties. The Client expressly and specifically agrees to waive, and agrees not to make any claim for damages, direct, indirect, punitive, special or consequential, including, but not limited to, lost business, revenue, profits or data, for any reason whatsoever arising out of or in connection with the services rendered, any failure to furnish any service provided hereunder, any error or omission with respect thereto, from failure of any and all courier service to deliver on time or otherwise deliver any items or any interruption of services. In no event will the Company’s liability arising out of or related to the Scope of Work in any way exceed in aggregate per claim and per year, the total amount of fees invoiced by the Company to the Client for the year in which the claim was filed against the Company; and (2) in no event will the Company be liable for any consequential, indirect, special, incidental, or punitive damages. If applicable law limits the application of the provisions of this subsection, the Company’s liability will be limited to the maximum extent permitted by law.
9. Applicable Law & Venue
This agreement and all related documents (including the proposal), and all matters arising out of or relating to this agreement, whether sounding in contract, tort, or statute are governed by, and construed in accordance with, the laws of the State of New York, without giving effect to the conflict of laws provisions thereof to the extent such principles or rules would require or permit the application of the laws of any jurisdiction other than those of the State of New York.
Each party irrevocably and unconditionally agrees that it will not commence any action, litigation or proceeding of any kind whatsoever against the other Party in any way arising from or relating to this agreement, including the proposal, and all contemplated transactions, including contract, equity, tort, fraud and statutory claims, in any forum other than the US District Court for the Southern District of New York or the courts of the State of New York sitting in Manhattan, and any appellate court from any thereof. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of such courts and agrees to bring any such action, litigation or proceeding only in US District Court for the Southern District of New York or the courts of the State of New York sitting in Manhattan. Each party agrees that a final judgment in any such action, litigation, or proceeding is conclusive and may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by law.
10. Force Majeure
The Company shall not be liable or responsible to Client, nor be deemed to have defaulted or breached this agreement, for any failure or delay in fulfilling or performing any term of this agreement when and to the extent such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of Company including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, travel restrictions, lock-outs, strikes or other labor disputes (whether or not relating to Company’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining transportation, materials or telecommunication breakdown or power outage.
11. Confidentiality
The Company agrees to keep all Client information confidential and not to share with third parties. Meta-data from client applications made by legal adults (such as age, gender, city of birth, current city, education level, major, professional function, and industry) are aggregated on an annual basis and provided in a report made available to the Luxembourg government and for download from our website. The Client may opt-out of this reporting by requesting so in writing to the company via email at info@luxcitizenship.com.
12. Continuity
If any term or provision of this agreement is found by a court of competent jurisdiction to be invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of this agreement or invalidate or render unenforceable such term or provision in any other jurisdiction.
13. Additional Terms
13A. Fees are subject to change based on any information not otherwise disclosed to LuxCitizenship in intake process or changes to Luxembourg rules and regulations. By signing this agreement, the Client accepts to pay for these changes in fees.
13B. Any additional document requiring translation into French or German over 1 page or 300 words in length is subject to a $68.50 fee/page.
13C. Prices do not include vital records costs or shipping. The above-quoted prices are for email delivery of the finalized application documents. LuxCitizenship is able to print and send you the application documents at shipping cost.

13D. Ad Hoc Rate to Intervene with Luxembourg Gov’t (Ex. Case Appeal): $120 / Hour

The Ad Hoc rate located in the Incidental Fees Schedule is used whenever the client requires additional services from the company which are outside of the defined Scope of Work. Examples where the Ad Hoc rate applies include, but are not limited to, obtaining answers to international (non-US) legal questions, support with international background checks, undeclared change of address, replacing lost certificates, handling a Request for Evidence from a Government authority, and case cancelation or appeal. The Ad Hoc rate includes, but is not limited to, work on your behalf such as telephone calls, emails, document production, and personal appearances including transit time to/from the destination. The Company will maintain a client time log and provide such time log with details to the client at the time of Ad Hoc billing. Billing is in 15-minute increments and a $60 (30 Minute) retainer is required.

14. Suspension & Termination

In consideration of the Company’s commitment to equal provision of service quality to all its clients and the Client’s commitment to timely communication, if the Client does not respond to three Company emails in a row or if the Client does not respond to the Company within 90 days, the Company reserves the right to suspend the execution of services set forth in the Scope of Work. The Company will inform the Client in writing no less than five business days before suspending services. The Company reserves the right to apply a 30-day delay to reactivate a suspended Client. The Company reserves the right to terminate the Agreement after it has been suspended for 90 days.

This Agreement can be terminated by written notice to the other Party. If the Agreement is terminated before its full execution by either Party, the Company will issue a partial refund based on the number of line items in the Scope of Work which have not yet been started. If termination is requested by the Client, this refund will be less the card processing fee and a $10 administrative fee. The Client is entitled to receive the deliverables from the Scope of Work which have already been completed. The refund will be issued to the original payment source or by default a check to the Client’s communicated postal address.

In lieu of a Termination, if the execution of the Scope of Work services has been suspended for over 90 days, the Company may provide the deliverables from the Scope of Work to the Client with a set of detailed written instructions allowing the client to complete the final steps in the process on their own (hereafter, “the Completion Kit”). Upon the Company’s electronic delivery of the Completion Kit to the Client, the Scope of Work is considered as fully executed. The Company additionally reserves the right to deliver a Completion Kit to the Client after the Company has been unable to complete the execution of the Scope of Work after 365 days since the date of Signature of this Agreement.

15. Agreement
By clicking the “Submit” button for the Secondary Applicant Intake Form, the client acknowledges and accepts each and all of the terms set out on this page. By filling out the input box “Name” on the form and submitting “Submit” the client agrees that an electronic signature has been submitted and the terms become binding. At this time, billing terms also become binding.