LuxCitizenship Privacy Policy

Effective Date: 1/20/20
Last Updated: 5/22//2025

Connaissance Solutions LLC, a Delaware Limited Liability Company, doing business as LuxCitizenship (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you access or interact with our website (the “Website”), our SMS messaging service, and related services.

LuxCitizenship respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we handle the personal information we collect, the reasons for collecting it, how it is used, who we share it with, and the choices you can make about our collection, use and disclosure of your information. We also describe the security measures we take to protect your personal data. For any inquiries regarding our privacy practices, feel free to reach out to us. The designated email for contact related to our privacy policy and data matters is info@luxcitizenship.com.

Information We Collect We obtain personal data about you from various sources, including our website, phone or email communications, social media interactions, participation in events or promotions, and from our business partners, clients, and other third parties.

By using our Website or opting into our SMS service, you agree to the collection and processing of your personal data as described in this Privacy Policy.

1. Data We Collect

We collect personal data in the following ways:

A. Information You Provide

• Contact Information: Name, email address, phone number, mailing address
• Service Inquiries: Details you provide when requesting information about our services
• Account Information (if applicable): Username, password, and related credentials
• SMS Opt-In Data: When you opt in to receive text messages, we collect your mobile phone number, consent records, and related information

B. Information We Collect Automatically

• Device & Usage Data: IP address, browser type, operating system, device identifiers
• Website Analytics: Pages visited, time spent, referral sources, and interaction data
• Cookies & Tracking Technologies: See Section 6 — Cookies & Tracking

C. Information from Third Parties

• Payment Processors: If applicable, we receive payment confirmation but do not store payment details
• Social Media & Integrations: If you engage with us via social platforms (e.g., LinkedIn, Twitter), we may receive publicly available data

2. How We Use Your Data

We use your data for the following lawful purposes:

Purpose	Legal Basis
To provide our services and process inquiries	Performance of a contract
To communicate with you regarding services	Legitimate interest
To send SMS messages to which you’ve opted in	Consent
To improve website functionality & user experience	Legitimate interest
To comply with legal and regulatory requirements	Legal obligation
To personalize content & marketing (with consent)	Consent

We do not sell or share personal data for direct monetization purposes.

3. How We Share Your Data

We may share personal data in the following circumstances:

• With service providers (e.g., hosting, analytics, security, SMS aggregators) under strict data protection agreements
• When required by law (e.g., responding to legal requests, enforcing terms of service)
• If our business undergoes a change (e.g., merger, acquisition, reorganization)

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

We do not sell personal data, but we may engage in cookie-based advertising, as explained in Section 6.

4. Data Retention & Security

We retain your data only as long as necessary to fulfill legal, business, and contractual obligations. Data retention periods are determined by:

• Legal requirements (e.g., tax, compliance laws)
• Business needs (e.g., service history)
• Your requests for deletion (see Section 5 — Your Rights)

We implement industry-standard security measures to protect your data, but no method of transmission is 100% secure. Please use caution when submitting personal information online.

5. Your Rights & Choices

Depending on your location, you may have the following rights under GDPR, CCPA/CPRA, and other privacy laws:

Right	Applies to	Description
Access & Portability	GDPR, CCPA, CTDPA	Request a copy of your personal data
Correction	GDPR, CCPA	Correct inaccurate personal data
Deletion (Right to be Forgotten)	GDPR, CCPA	Request deletion of personal data
Object to Processing	GDPR	Opt out of certain data uses
Limit Use of Sensitive Data	CCPA/CPRA	Restrict use of certain personal data
Opt Out of Data Sales/Sharing	CCPA/CPRA	Prevent sharing for targeted advertising

How to Exercise Your Rights

• Email us at:  info@luxcitizenship.com.
• If in the EU/EEA: Contact your local Data Protection Authority
• If in California: Use the “Do Not Sell or Share My Personal Information” link on our website (if applicable)
• For SMS messages: Text “STOP” to our shortcode to opt out or “HELP” for assistance

We do not discriminate against users who exercise their rights.

6. Cookies & Tracking Technologies

We use cookies and tracking technologies to enhance user experience and analyze website traffic. You can manage or opt out of cookies through:

• Browser Settings: Disable cookies in your browser preferences
• Consent Banners: Adjust preferences on our website
• Third-Party Tools: Use opt-out tools for Google Analytics, Facebook Pixel, etc.

7. International Data Transfers

For users in the EU/EEA, we transfer data to the U.S. under GDPR-compliant mechanisms, including:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions where applicable

By using our Website, you acknowledge that your data may be transferred outside your jurisdiction.

8. SMS Messaging Program

A. SMS Program Description

Our Lux Citizenship updates SMS messaging service provides periodic text messages about  application updates, important deadlines, document requirements, appointment reminders, and other Lux Citizenship-related information. Message frequency varies based on your application stage and preferences.

B. SMS Data Collection & Use

When you opt in to our SMS messaging service, we collect:

• Your mobile phone number
• Your name (if provided)
• Your consent to receive SMS messages
• Your message history with our service
• Date and time of opt-in
• Method of opt-in (website, form, text-to-join, etc.)

We use this information solely to provide the SMS messaging service you requested, respond to your inquiries, and improve our service.

C. SMS Consent & Opt-Out

You can cancel the SMS service at any time by texting “STOP” to our shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. To rejoin, you must sign up as you did initially.

If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or contact us directly at  info@luxcitizenship.com or (800) 555-1234.

D. SMS Data Sharing & Protection

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

E. Message Rates & Carrier Information

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider. Carriers are not liable for delayed or undelivered messages.

9. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated through:

• A notice on our website
• Direct email (if applicable)
• SMS notification (for users of our SMS service)

Please review this policy regularly.

10. Contact Information

For any privacy-related inquiries:

LuxCitizenship
Connaissance Solutions LLC
500 7th Avenue, floor 8
New York, NY 10018
Email: info@luxcitizenship.com
Phone: (800) 555-1234